Personal communication styles: DICS model
Introduction to personal communication styles according to the DICS model with exercises. The presentation is structured according to these components:
- What is a personal communication style?
- Why is it important to know someone's communication style?
- What does this depend on?
- Which 4 styles do we distinguish?
- How to respond to a certain communication style?
- How do you respond to conflicts?
- How do you deal with customers?
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